XMA Support

XMA WhatsApp Notifications Support

Welcome to the XMA WhatsApp Notifications support page. This page covers Shopify installation, store connection, WhatsApp mapping, message delivery, templates, webhooks, and privacy requests.

Before contacting support

  • Confirm that the Shopify app is installed from Shopify Admin and that the store is connected in the XMA Shopify module.
  • Confirm that the correct WhatsApp account is mapped to the store.
  • Check the Shopify activity and operations pages for webhook, queue, or delivery errors.
  • When reporting an issue, include the store domain, approximate time, feature name, and a screenshot or error message. Never send passwords, access tokens, or client secrets.

Common help topics

Store connection: Start the connection from Shopify Admin, complete OAuth, then return to the Shopify Stores page.

WhatsApp delivery: Verify that the mapped WhatsApp device is online and that the recipient number is a valid WhatsApp number.

Order notifications: Check that the required notification template is enabled and that the connected store has granted the requested Shopify permissions.

Privacy requests: Use the data request page for deletion, access, or correction requests.

Contact

Use the support contact configured in the Shopify App Store listing or the merchant’s XMA account. For privacy-related requests, include “Privacy Request” in the subject and provide only the minimum information needed to identify the store or request.