Data Requests

XMA Data Requests

This page explains how merchants and individuals can request access, correction, or deletion of information processed through XMA WhatsApp Notifications.

Merchant requests

To request deletion or export of store-related information, contact support through the support page. Include the Shopify store domain and the request type. We will verify that the requester is authorized before processing the request.

Customer requests

If you are a customer of a Shopify merchant, first contact that merchant. The merchant can forward a verified privacy request to us. We process Shopify’s privacy webhooks, including customer data requests, customer redaction, and shop redaction, when Shopify sends them for an installed store.

What happens next

• We verify the request and identify the relevant store or account.
• We search the App’s store records, leads, message logs, event logs, and integration data relevant to the request.
• We delete, redact, correct, or export information where required by applicable law and platform requirements.
• Encrypted backups and security records may remain until their normal retention or rotation period ends.

For general troubleshooting, use the support page. Do not include passwords, access tokens, or client secrets in a request.